Refund policy
We have a 14-Day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jess.playfully.connected@gmail.com. Please note that returns will need to be sent to the following address: [PO Box 642816 Los Angeles, CA 90064-7177] Customer provides return shipping.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jess.playfully.connected@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds (This Does Not Include Digital Products)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jess.playfully.connected@gmail.com.
We are committed to providing high-quality digital products and resources to support your digital journey. We take pride in the value we offer to our users. However, it is essential to clarify our refund policy to ensure transparency and a clear understanding of your rights and responsibilities.
Items Purchased through Amazon: Amazon Return Policy - Amazon Customer Service
Nature of Digital Products
Our products are exclusively digital in nature, consisting of downloadable files, digital resources, and content. These products are available for immediate access upon purchase, which means that once the purchase is made, the user can download and access the product immediately.
No Refunds for Digital Products
Due to the digital and non-tangible nature of our products, we regret that we are unable to provide refunds on any products purchased. Once a purchase is completed and the product is accessed or downloaded, we consider the transaction final.
Choose Carefully
We understand the importance of making informed choices when purchasing digital products. We encourage our users to choose carefully and review product descriptions, features, and compatibility with their needs before making a purchase.
Your Satisfaction Matters
Your satisfaction is important to us, and we are dedicated to providing a positive experience. If you have any questions or concerns about a product before making a purchase, we encourage you to reach out to us. Our team is here to assist you, provide additional information, and address any inquiries you may have.
Protecting Your Digital Investment
We understand that your digital investment is significant, and we are here to support you throughout your journey. By choosing carefully and understanding the nature of digital products, you can make confident decisions when exploring our offerings.
We appreciate your trust in our commitment to delivering valuable digital products. If you have any further questions or require clarification regarding our refund policy, please do not hesitate to contact us. We are here to assist you and ensure your digital experience is both enjoyable and rewarding.
- Empowering Your Digital Journey